Privacy Policy

Last Updated: April 2026

1. Introduction

Welcome to Supernotes ("Company", "we", "us", "our", or "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our WhatsApp Business application.

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our Service. By accessing and using Supernotes, you acknowledge that you have read, understood, and agree to be bound by this entire privacy policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and other contact details you provide when requesting information or contacting us via WhatsApp Business.
• Account Information: Username, password, profile information, and preferences when creating an account.
• Communication Data: Messages, inquiries, feedback, and any other content you transmit through our Service.
• Transaction Information: Details about purchases, subscriptions, and payment information.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile device information.
• Usage Data: Pages accessed, time spent on pages, links clicked, and other website interaction patterns.
• Location Data: General location information based on IP address (not precise GPS data unless you grant permission).
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience.

2.3 Third-Party Information

We may receive information about you from third parties, including:

• WhatsApp Business Platform (when you interact with us via WhatsApp)
• Meta Platforms Inc. (for business analytics and audience insights)
• Analytics providers and data brokers
• Other service providers and business partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service and respond to your inquiries.
• Communication: To send you updates, marketing communications, and service-related notices through WhatsApp or email.
• User Experience: To personalize your experience and deliver content relevant to your interests.
• Analytics: To analyze usage patterns and improve our offerings.
• Marketing: To conduct marketing and promotional activities in compliance with applicable laws.
• Compliance: To comply with legal obligations, regulations, and policy enforcement.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• WhatsApp Business: To communicate with you about your inquiries, orders, and account status via WhatsApp.

4. Information Sharing and Disclosure

4.1 How We Share Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics providers).
• WhatsApp Business / Meta: Information necessary to deliver WhatsApp Business messages and services is shared with Meta Platforms Inc. according to their privacy policies.
• Business Transfers: In the event of merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law or to protect our legal rights, privacy, safety, or property.
• With Your Consent: When you explicitly consent to sharing your information with specific third parties.

4.2 Information We Do Not Share

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit permission.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Access controls and authentication protocols
• Regular security audits and updates
• Employee training on data protection practices

6. Your Privacy Rights

6.1 Your Rights

Depending on your location, you may have the following rights:

• Access: The right to access the personal information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information, subject to legal obligations.
• Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
• Opt-Out: The right to opt-out of marketing communications and certain data processing activities.
• Withdrawal of Consent: The right to withdraw previously given consent at any time.

6.2 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

7. WhatsApp Business Privacy

When you interact with us through WhatsApp Business:

• Your messages and contact information are processed according to both our privacy policy and WhatsApp's Privacy Policy.
• Messages may be stored to provide you with better customer service and maintain conversation history.
• We use WhatsApp Business APIs provided by Meta to send and receive messages.
• Your WhatsApp phone number and messages are subject to Meta's data usage terms.
• You can manage your privacy settings through WhatsApp's built-in privacy controls.

Please review Meta's WhatsApp Privacy Policy for more information on how WhatsApp handles your data.

8. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of processing and our legal obligations. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of digital consent in your country). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account immediately. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our Service. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third party before providing your information.

11. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Service, you consent to the transfer of your information to countries outside your country of residence, which may not have the same level of data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Service following the posting of revised Privacy Policy means that you accept and agree to the changes.

13. Contact Us

If you have questions about this Privacy Policy, requests regarding your personal information, concerns about our privacy practices, or if you wish to exercise your privacy rights, please contact us:

14. Compliance with Laws

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to:

• General Data Protection Regulation (GDPR) - EU
• California Consumer Privacy Act (CCPA) - USA
• India Data Protection Laws
• Meta's Platform Policies and WhatsApp Business Terms
• Other applicable data protection regulations

15. Additional Information

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our Service.

Do Not Track (DNT)

Some browsers include a Do Not Track feature. Currently, there is no industry standard for recognizing DNT signals, and we do not currently respond to DNT browser signals.